Terms of Service

Effective date: October 21, 2025

1. Agreement to Terms

By using our website or cybersecurity services, you agree to these Terms of Service. If you represent an organization, you confirm you have authority to bind that organization to these Terms. If you do not agree, do not use our services.

2. Services Description

ilminate, LLC provides cybersecurity consulting and managed security services including:

Email Security Services: Email authentication audits, threat detection, and Microsoft Graph API based email security monitoring
APEX Platform: Advanced Protection & Exposure Intelligence dashboard for threat intelligence and risk assessment
Endpoint Protection: Wazuh based EDR (Endpoint Detection and Response) for security monitoring
Security Consulting: Risk assessments, security awareness training, and incident response guidance

Specific deliverables, service level agreements (SLAs), and pricing are governed by separate statements of work (SOWs), master service agreements (MSAs), or order forms.

3. Service Limitations and Disclaimers

NO GUARANTEE OF SECURITY: Our services are designed to reduce cybersecurity risk, not eliminate it. We provide services "as is" without warranties of any kind, express or implied.

We do not guarantee:

Prevention of all security breaches, malware, or unauthorized access
Detection of all threats or vulnerabilities
Uninterrupted or error free service
That our services will meet your specific security requirements

4. Third Party Dependencies

Our services rely on third party platforms including:

Amazon Web Services (AWS)
Microsoft Graph API and Azure/365 services
Wazuh open source EDR platform

ilminate is NOT responsible for outages, failures, security vulnerabilities, data loss, or service interruptions caused by these third party platforms. We will make commercially reasonable efforts to work around third party issues, but we have no control over their operations.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

ilminate, LLC is NOT LIABLE for:

Lost profits, revenue, data, or business opportunities
Data breaches, security incidents, or unauthorized access to your systems
Business interruption or operational downtime
Indirect, incidental, consequential, special, or punitive damages
Damages resulting from third party platform failures (AWS, Microsoft, etc.)
Damages resulting from your failure to implement recommended security controls
Damages resulting from threats or attacks that our services did not detect

MAXIMUM LIABILITY: Our total liability for any claims related to our services is limited to the fees you paid for the specific service in the 12 months immediately preceding the claim.

Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

6. Your Responsibilities

You agree to:

Provide accurate information and timely access necessary for service delivery
Implement security recommendations and best practices we provide
Maintain backups of your critical data
Notify us immediately of any security incidents or suspected breaches
Not use our services for unlawful, infringing, or malicious purposes
Not attempt to bypass security controls or access data you do not own or control

7. Microsoft Graph API Consent

Our email security services require OAuth consent to access your Microsoft 365 environment via Graph API. This access is read only for threat analysis purposes. You may revoke consent at any time, which will terminate related services.

8. Confidentiality

Each party may receive confidential information from the other. Both parties agree to protect such information using reasonable care and use it only for the intended business purpose. This obligation survives termination of services.

9. Intellectual Property

ilminate retains all rights to our proprietary materials, software, tooling, methods, dashboards (including APEX), and threat intelligence. You retain all rights to your data and content. Upon termination, we will provide your data in a standard export format within 30 days.

10. Payment Terms

Billing: Monthly or annual billing as specified in order form
Payment Due: Net 30 for enterprise clients with signed MSA; otherwise payment due upon invoice
Late Payments: Late amounts accrue interest at 1.5% per month (18% annual) or the maximum rate permitted by North Carolina law, whichever is less
Accepted Methods: ACH, credit card, check
Disputed Charges: Must be raised within 30 days of invoice date

11. Term and Termination

For Cause: Either party may terminate for material breach if the breach remains uncured 15 days after written notice.

For Convenience: Either party may terminate with 30 days written notice.

Effect of Termination:

You remain responsible for all fees accrued through the termination date
No refunds for prepaid annual services (prorated credit may be issued at our discretion)
We will provide data export within 30 days of termination
All access credentials will be revoked

12. Regulated Industries

If you operate in healthcare (HIPAA), finance (GLBA), or other regulated industries, additional terms and security controls may be required. Healthcare clients subject to HIPAA must execute a separate Business Associate Agreement (BAA) before services begin.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or website notice at least 30 days before taking effect. Continued use of services after changes constitutes acceptance.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina, without regard to its conflicts of law principles. Any disputes will be resolved in the state or federal courts located in New Hanover County, North Carolina.

15. Entire Agreement

These Terms, together with any executed SOWs, MSAs, or order forms, constitute the entire agreement between you and ilminate regarding our services.

16. Contact

ilminate, LLC
Wilmington, NC
Email: hello@ilminate.com
Website: www.ilminate.com